The Emotional Side of Learning: Designing for Empathy
This blog post was inspired by a recent project I worked on for a large consulting company, where I did the instructional design work. The project focused on creating meaningful messages that resonate with clients, with a key emphasis on empathy—understanding clients’ challenges and emotions by stepping into their shoes. Throughout this work, I couldn’t […]
The Human Touch in Instructional Design:
Why AI Falls Short for Now
Yesterday, as I pulled into a drive-through car wash and was welcomed by a virtual assistant at the payment station, it struck me just how rapidly AI has become part of our daily lives. From handling payments and serving food in restaurants to booking appointments and tracking our eating habits—AI is everywhere. As my car […]